FAQ

• Insurance can be provided for drivers between the ages of 25 to 79 years who have held a full licence for a minimum period of 1 year.
• All Drivers must be the age of 30 to 79 years to drive our New Fiat Elddis 250 Encore Automatic Motorhome – (4 Berth).
• All our vehicles are under 3.5 tonnes so can be driven using a standard licence.

• We can insure UK & Non UK licence holders between the ages of 25 to 79 years.  An International Driving Licence is not required.

• Yes, but if you currently have more than 6 points we will not be able to provide insurance cover.
• Any Driving Convictions under 3 years old must be declared.
• Any Driving Convictions over 3 years old are not required to be declared, apart from DD DR and IN convictions.

• Fully Comprehensive Insurance is included in the Motorhome Hire Rate Per Day for all Named Drivers on the Rental Agreement from the age of 25 to 79 Years Old to Hire our range of Peugeot Elddis 175 & 196 Motorhomes.
• Fully Comprehensive Insurance is included in the Motorhome Hire Rate Per Day for all Named Drivers on the Rental Agreement from the age of 30 to 79 Years Old to Hire our Fiat Elddis Encore 250 Auto Motorhomes.

• No, we supply the insurance to ensure an adequate level of cover is provided.

• Travel is permitted to any European destination
• EU travel surcharge may apply

• If you wish to travel to Europe, you are required to pay a refundable security deposit of £1500.00

• No the EU Conversion kits are required to be purchased by hirer prior to travel or from the outbound port or Channel Tunnel Terminal.

• Yes all our vehicles can use the tunnel as none of our vehicles carry LPG gas

• All our vehicles are provided with Full Uk & European Breakdown Cover the contact numbers for which are supplied within the motor home.
• Service & Breakdown Manager – Wayne Stokes – 07792 824 620

• All our Motorhomes are Pet Friendly
• A Deep Steam Cleaning Charge of £150.00 will apply to all Pet Friendly Motorhome Hire.
• Maximum 1 x Large Dog, 2 x Small Dogs & 2 x Cats.

• The small (2 berth + infant) vehicle has 4 seatbelts
• The medium (6 berth) vehicle has 6 seatbelts
• The large (6 berth + infant) vehicle has 6 seatbelts

• Our New Fiat Elddis 250 Encore Motorhome – (4 Berth) has Automatic Transmission.
• All Drivers must be 30 to 79 years old to drive this Motorhome due to the value and insurance requirements.

• All motorhomes are under 5 years old  and are regularly serviced and well maintained.

• Collection and return times are required to be agreed with our Depot Managers. Normally collection time is between 09.00 am – 16.00 pm and return time is before 11.00 am on the last day of the hire.
• Please allow 1 hour at the point of collection for a comprehensive handover to be provided by the depot staff during which time full instruction of the vehicle will be demonstrated.

• Copy of Full Valid Driving License (Plastic Photo Card Licence).
• If from overseas, please also take your passport
• A Copy of your Signed Motorhome Rental Agreement

• Yes, you can leave your car at our depot free of charge
• Your car will be held secure in a locked compound

All Hirers are required to pay an Insurance Excess Security Deposit the level of which is determined by the specifics of both the drivers / hirer details and the travel itinerary.

• In the following circumstances, a £1000.00 Refundable Insurance Excess Deposit & £250 Damages Bond is mandatory and Collision Damage Waiver (see below) is not available:
• a) Non UK Residents
• b) Non UK Mainland travel
• c) Drivers disclosing accidents, medical conditions & multiple endorsements
• d) CDW has not been requested or paid for or hirer is ineligible to purchase this cover
• e) Overseas Driving Licences
• f)  Drivers aged under 25 or over 75
• g) High Risk Occupation Drivers – includes but not limited to those who are engaged in professional gambling, sport or entertainment including film & television, hawking or general dealing, street or marketing trading.
• A £250.00 security deposit is the alternative option for those who are eligible to purchase the Insurance Excess Waiver.
• Note: Insurance can be provided for drivers between the ages of 25 to 79 Insurance cannot be provided for drivers with more than 6 current driving endorsement points.

• Your Excess Insurance Security Deposit of £1,000.00 will be Fully Refundable on the last day when you return the Motorhome back to our depot as long as there is No Damage or Repair Costs to the Motorhome.

• Yes.  The Insurance Excess Waiver (IEW) reduces the extent of liability for damages in relation to the insurance policy from £1000.00 to £250.00 per insurable incident.  
• IEW can be provided at £250.00 which is Non-Refundable.

No, if you fall into any of the categories below you are not eligible to purchase Insurance Excess Waiver.

• a) Non UK Residents
• b) Non UK Mainland travel
• c) Drivers disclosing accidents, medical conditions & multiple endorsements in the past 3 years
• d) IEW has not been requested or paid for or the hirer is ineligible to purchase this cover
• e) Overseas Driving Licence holders
• f)  Drivers aged under 25 or over 79
• g) High Risk Occupation Drivers – includes but not limited to those who are engaged in professional gambling, sport or entertainment including film & television, hawking or general dealing, street or marketing trading.

• If you are not eligible for the IEW you are required to pay the refundable insurance excess deposit of £1000.00 at least 14 days before your period of hire is due to commence.

• The motor home provides hot air blown heating through the internal ventilation system.  The heating is provided by the diesel in the fuel tank.
• The engine does not need to be running for the heating to work.  Minimal diesel fuel is used during this process.

• The main vehicle cab area provides air conditioning with cool air vents located throughout the rest of the vehicle.

• Gas Bottle
• Leisure battery
• Shower and toilet
• Gas hob/Grill
• Fridge
• Pots, pans and cooking utensils
• Crockery, cutlery and wine glasses
• Kettle
• Kitchen starter pack (dishwashing liquid, tea towel, refuse bag, dish sponge and matches/gas igniter
• Fire Extinguisher
• First Aid Kit
• CD or USB stereo system

• The Motor home comes with a small grill and a 3 burner gas hob but has no microwave or oven

• If requested, we can provide a TV/DVD player

• Yes we supply Two Full Gas Bottles with every Motorhome Hire.
• A Full Gas Bottle can last for up to 7 days depending on the time of year.

• We supply Two Full Gas Bottles with every Motorhome Hire.
• The Hirer will be charged for a Minimum of One Gas Bottle at a replacement cost of £35.00.

• If the gas runs out, you will need to obtain a pig tail connector to use with EU gas bottles. These can be supplied by the Depot at your request.

• No, the plug sockets will only work if you are hooked up to an electricity supply.  The motorhome has a leisure battery, which will provide the power for the lights and the water pump if mains electricity is not available. A fully-charged leisure battery can last for up to 72 hours with conservative use.
• A mains electricity hook up cable is provided for connection to an electricity supply

• We do not supply any Bedding due to Hygiene.
• The Hirer must provide their own Bedding Sheet, Pillows, Duvet, Duvet Cover and Towels.

• Sat Navs that are not already built in the Motorhomes can be ordered as an extra during your booking process at a cost of £10.00 per insurable day.

• For any reason you have a fault or problem of how to work anything in the Motorhome please call our Service Manager Wayne Stokes – 07792 824 620

• The gas will run your hob/grill
• Fridge (if not hooked up to an electricity supply)
• Hot water

• Plug sockets will be able to be used when hooked up to mains electricity
• The fridge can be used whilst on mains electricity thus reducing quantity of gas used
• The leisure battery will recharge when connected to an electricity supply

• The motorhomes will do approximately 20-30 miles per gallon.

• When driving the Motorhome on all UK or European Roads you must travel within the Highways Speed Limits and also drive at a Safe Speed at all times.
• The Maximum Speed Limit on a Motorway is 70 mph.

• All Motorhomes must be returned to the collection depot by 11.00 am on the last day of the hire (unless otherwise previously agreed with the Depot Manager)
• All Motorhomes are required to be returned with the same level of fuel as was present at the beginning of the period of hire
• All Motorhomes are required to be returned with an empty toilet cassette and an empty grey water tank, the contents of which are only to be disposed of at approved disposal points
• Vehicles are expected to be returned in a clean and tidy condition
  • All floors clean
  • Refuse removed
  • Bathroom clean and tidy
  • Surfaces wiped
  • Kitchen Itinerary washed and replaced in cupboards

• No, we do not have any vehicles with access suitable for wheelchairs

• All our Peugeot & Fiat Elddis Motorhomes are fitted with a Full Fiamma S45 Fold Out Awning.

• All our Peugeot Elddis 175 – (2 Berth) and 196 – (6 Berth) Motorhomes are fitted with a Tow Bar for towing a Box Trailer if required.

• Yes, all our Motorhomes are fitted with a bike rack which carries up to 4 bikes

• Our current policy is we do not provide baby/child seats.  If you are unable to bring your own, please order a suitable seat from from an online supplier requesting delivery directly to the collection depot.  The fixing of the child seat will be within the normal 3 point seat belt in the rear of the vehicle.  
• Whilst the depot managers will certainly be helpful to any hirer who is attaching the seat belt to a child seat it is ultimately the responsibility of the parent to ensure the seat belt is securely attached to the baby/child seat.
• We do not have Isofix fittings for baby/child seats in our motorhomes.  All child seats are required to be secured within a normal 3 point seat belt.
• We can provide a booster seat for which the daily hire charge is £2.00.

• No, we cannot accept a booking for which a specific tyre type is required.  Snow chains are also not provided.

• In England, it is illegal to park overnight in an undesignated area eg roadside layby, supermarket or service area car parks.  We recommend you book an approved campsite.

• We can arrange temporary membership with the Camping and Caravan club at no cost to you, enabling membership rates at all their sites.

• If boiled the water is safe but we recommend bottle water be purchased if not.

• Yes, we do supply a full tank of fresh water when you collect the Motorhome.